EMC² Egypt is hiring a number of VMware Technical Support Engineers level 2

Please send your CV directly to , if you meet the requirements below :

Duties and Responsibilities :

.Technical Support Engineers will support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web. They resolve customer technical issues through diligent research, reproduction, and troubleshooting, utilizing system administration, networking, and storage skills.
·provide technical support to both staff and customers who are working to implement VMware ESX Server and related products.
· Respond to customer inquiries, primarily via email (70%) and telephone (30%)
·Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
·Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
·Document all technical inquiries; develop and review content for knowledgebase
·Provide training or assistance to junior staff
·Participate in testing alpha and beta products

Required Skills and requirements:

. Excellent interpersonal skills
. Strong in spoken and written English
. Experience in Providing UNIX / Linux Technical Support to Enterprise Customers or Software Companies
. Strong Linux or UNIX administration skills
. Working knowledge of Linux, Microsoft (Windows Server 2003, plus x86 platforms, devices, and networking
. Good knowledge with Virtualization and Cloud technology
. Hands on experience with VMware vSphere, VCenter server and ESXi Hosts is highly preferable
. Ability to program and debug Perl administration scripts (not mandatory)
. Experience with operation and administration of Windows systems
. Experience in administration of complex SAN environment (SAN Storage, SAN Switches, Fiber channel protocol and SCSI/iSCSI protocols)
. Experience with different storage types.
. Familiarity with HTML authoring and operation of UNIX-based Web servers
. Technical Certifications (VCP, MCSE, CCNA, Linux Certifications etc.)
. Flexibility to work Monday to Friday OR Sunday to Thursday