Job Summary

To manage the blacklist customer in system, manage Civil case and Criminal Case submission to Legal Team and act as UAT tester to collection improvement and enhancement project

Key Accountabilities

• Managing Blacklisted Customer data both on Equation and Prime to ensure most updated data is available in the system to support Bank’s credit decision.
• Received list of Civil and Criminal Case from Collection team to further prepare required documentation prior submission to Legal Team and update accordingly in RCS system.
• Continuous communication with Legal Team regarding update status of each Civil and Criminal Case and ensure proper update available in RCS.
• Managing Recon Agreement with customer that request settlement of loan after Civil and Criminal Case submission and before judgement from Court
• Act as UAT tester for Collection Initiatives related to automation and enhancement.

Skills

Required Experience

• 3-5 years’ Experience in senior staff position in Banking
• Fluent in English (verbal and written)
• Arabic speaker (verbal and written) is a plus
• Ability to interact with internal and external stakeholders.
• Ability to work under pressure.

Competencies

• Adaptability/Flexibility
• Budgets/Cost Control
• Communication
• Dependability
• Integrity/Ethics
• Interpersonal Skills
• Job Knowledge
• Listening Skills
• Problem Solving/Analysis
• Product Knowledge
• Teamwork

Skills

• Ability to interact with internal and external stakeholders
• Ability to work under pressure
• Awareness of local cultural and social factors, and labour law provisions

Education

• Bachelor degree in Banking/Business or equivalent