What You Will Do:



• Cultivate long-term relationships with customers, fostering loyalty and retention through personalized engagement.
• Meet financial objectives by effectively upselling and controlling discounts, striving to achieve monthly revenue targets.
• Consult with customers to understand their needs and service requirements, guiding them through the entire service process to ensure their Marine engines /Boat is fixed right the first time.
• Coordinate closely with the workshop/Field Team to provide timely progress updates on Marine engines /Boat servicing, keeping customers informed and maintaining on-time delivery commitments.
• Provide detailed explanations of all work performed and associated costs to customers upon Marine Engines/Boats delivery, emphasizing the value-added services provided.
• Efficiently manage customer complaints, ensuring satisfactory resolution to enhance Customer Service Value.
• Adhere rigorously to all Standard Operating Procedures, Company policies, and Dealer Programs to uphold consistency in the customer experience.
• Ask Question and record customer requests without delay
• Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
• Promotion of value added services.

Skills

Required Skills for Success:

• Proficiency in MS Office, with preferred knowledge of SAP.
• Strong customer handling skills and excellent communication abilities.
• Proficiency in conversational Arabic and English speaking.
• Technical proficiency and sound product and process knowledge.
• A minimum of 3 to 5 years of experience in the Marine/Automobile industry, preferably in a similar service role. 
• Diploma or Bachelor's degree in Automobile/Mechanical/Marine Engineering (Preferred ).

About the team:

• The role will report to the National Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Customers, Workshop Supervisor, Controller, and Foreman & Technicians in a daily basis. 
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