Application Support Engineer

Egypt - Cairo

● Provide clients with technical support as needed and relay information to our development teams for ongoing maintenance and update needs

● Optimize applications by integrating new technologies and performing upgrades

● Contribute to sales presentations, as well as demonstrating prototypes and completed applications

● Perform diagnostic tests and debugging procedures while improving code and re-designing tasks

● Generate ideas for software innovation based on market trends

● Document development processes, procedures and application version histories

● Keep up with advancements in application engineering and new technologies

 


 


o Demonstrated expertise in SQL databases such as Oracle and MongoDB, as well as proficiency in SQL querying using tools like Toad and SQL Developer.o Proficiency in programming languages including Java SE essential for developing and maintaining software solutions.o Familiarity with web servers such as Nginx, Apache, and IIS, crucial for deploying and managing web applications.o Experience working with REST and SOAP APIs, enabling seamless integration of various software components.o Competence in Linux operating system, including shell scripting, for managing server environments and automating tasks.o Experience with Jira and other ticketing systems, ensuring efficient tracking and resolution of software issues.o Proficiency in using MobaXterm, FTP, and SSH for remote server access and file transfer, essential for supporting distributed systems.Non-Technicalo Ability to prepare technical write-ups, manuals, and documentation related to software applications and solutions.o Skilled in providing professional training and support to clients, ensuring smooth implementation processes for the company's solutions.o Excellent client relations skills to effectively communicate with stakeholders, understand their needs, and provide satisfactory solutions.o Capable of developing innovative tools and solutions to enhance deployment, development, testing, implementation, and support processes.o Proficiency in providing application and software support, as well as conducting thorough software testing to ensure quality and reliability.o Familiarity with payment solutions and the fintech industry, including loyalty platforms, is essential for understanding the company's products and clients' needs.o Ability to collaborate effectively with cross-functional teams, demonstrating teamwork and cooperation in achieving company goals.o Strong analytical abilities to assess complex technical issues, troubleshoot problems efficiently, and propose effective solutions.
Post date: Today
Publisher: Wuzzuf .com
Post date: Today
Publisher: Wuzzuf .com