About Lubo bianco:

Lubo bianco is a Egyptian fashion e-commerce startup. Born in the heart of Egypt, we offer high-quality and stylish bags, clothing, and shoes at affordable prices. We distinguish ourselves through:

• High-quality materials: Bold leather and luxurious fabrics for a premium look and feel.
• Modern designs: Innovative and trend-setting styles to suit all tastes.
• Precise craftsmanship: Meticulous attention to detail for superior durability.
• Affordable prices: Accessible fashion for everyone.

Are you passionate about fashion and providing exceptional customer service?

If so, we are looking for a motivated and detail-oriented E-commerce Customer Support Specialist to join our growing team.

Responsibilities:

• Respond to customer inquiries promptly and professionally across various channels (phone, email, chat).
• Troubleshoot customer order issues, including order tracking, returns, and refunds.
• Provide accurate and up-to-date information about our products and services.
• Proactively identify and resolve customer concerns, ensuring a positive and memorable experience.
• Contribute to maintaining a comprehensive knowledge base and FAQs to enhance self-service options for customers.
• Assist with maintaining accurate customer information within Shopify.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work for a dynamic and growing startup in the fashion industry.
• Be part of a passionate and supportive team.
• Make a real difference in shaping the customer experience at Lubo bianco.