Junior Call Center Agent

tebcan.com a leading company working in digital health is looking to recruit a “Junior Call Center Agent” with the following responsibilities:

• Book patient appointments / medical surgeries with doctors in the network.
• Communicate with patients through various channels.
• Provide information about the doctors in Tebcan's network, their availability, and specialties.
• Assist patients in booking appointments with doctors according to their preferences and schedules.
• Handle patient complaints and concerns in a professional and empathetic manner.
• Resolve any case related to appointment bookings or doctor availability.
• Keep accurate records of patient interactions and appointment bookings.
• Collaborate with other departments to ensure the best patient experience.
• Stay up-to-date on changes in the medical network and new doctors joining the network.

Requirements:

• Must be Amman resident.
• Ability to work in different time shifts including weekends and holidays.
• Holds a Bachelor’s degree in BA / Marketing or any related field.
• Excellent verbal and written communication skills in English.
• Fresh graduate or 1 year experience in the same field.
• Presentable and able to communicate effectively with patients.
• Familiarity with medical terminology.
• Good computer skills.
• Active listening.

Qualified candidates can send their CVs to

[اضغط هنا لمشاهدة البريد اﻹلكتروني]

With “Call Center” in the subject.