This position description is subject to change atany time as needed to meet the requirements of the program or company.
Assists in the operations of the ASG-KU Camp Housing andBilleting Offices with housing related services during normal duty hours andafter duty hours to include conducting clearance inspections, issueBillets/PCB’s/BA’s/Trailers to PCS, TCS, TDY, and R&R Servicemembers,provide General Officer/Distinguished Visitor/Very Important Person Quarterssupport, oversees nightly updates of the MS EXCEL, or ACCESS Military HousingDatabase, prepare reports and forward to designated key and essential personnelby email, resolve customer concerns and monitor emergency service orders.Coordinates daily with ASG-KU Protocol, ExecutiveService Bureau (ESB), COR, NCOIC and Housing Point of Contacts (POC’s) forincoming reservations, supervises the preparation and maintenance of GOQ’s,DVQ’s for General Officers and O-6/E-9/CW5/GS-15 VIP level Personnel.Maintains Unclassified Assignment lists andtracks reservations lists.EscortsForeign National (FN) Personnel preparing or conducting maintenance services inthe DVQ’s, or other Housing/Billeting areas.
MAJOR JOB ACTIVITIES:
1.Coordinatewith the Civilian Personnel Office (CPO), ASG-KU Protocol, Joint VisitorsBureau (JVB), Executive Service Bureau (ESB), Department of Army Civilian (DAC)Off-Post Housing, COR, NCOIC, Housing Point of Contacts (POC’S), ASG-KU Staff,Theater Gateway (TG) Staff, and other tenant units for arrivals and departuresof PCS, TCS, TDY, and R&R personnel.
2.UtilizeCommon Access Card (CAC) to enter and perform inputs to the MS EXCEL or ACCESS MilitaryHousing database.
3.UtilizeCAC to communicate via Military NIPR Enterprise Email with Housing POC’s,Sponsors, JVB, ESB, ASG-KU Housing OIC/NCOIC, to receive Billeting requests, encryptedMilitary Orders, and other unclassified information regarding reservations,assignments or terminations, and distribute to the appropriate sections forprocessing.
4.Prioritizes assignments IAW AR 420-1 and ASG-KU Camp localpolicies and procedures based on the availability of billets/furnishings.
5.Maintainrecords of the status of assigned and available billeting for each rank orgrade of personnel for each housing area.
6.ConductDaily/Weekly walk through inspections ofBillets/PCB’s/BA’s/Trailersas required to verify occupancy,serviceability of furnishings, and facilities in order to assign availablebilleting to new occupants.
7.Conductbriefings to incoming or outgoing units and individuals as required onbilleting procedures.
8.Assists in cleaning of DVQand VIP rooms, and ensure rooms are maintained to a high quality standard /Arrangesescorts for cleaning/maintenance personnel and maintains positive key controlon all primary access keys for the DVQ facilities.
9.Assists in room preparationof vacant and reserved rooms, with light cleaning of rooms, furniture,appliances, latrines, floors, carpets, and common areas, and arrangement offurniture, as necessary to ensure readiness for incoming occupants.
10.Familiarizes self and subordinate staff with theprocedures for issuing/receiving linen and room keys and assists with issuingin absence of Key Room staff and Furnishings staff.
11.Coordinates arrival and departures of DVQ personnel withthe ESB, Housing Military Staff, Lead or Supervisor.
12.Conducts customer assessment survey with departing DVQguests to provide feedback to theDPWand Protocol on strengths and weaknesses of the services provided.
13.Prepare dirty linen and towels for laundry service andpick up clean linen from Laundry point and maintain an adequate amount oflinen, toiletries, water, and cleaning supplies on hand to meet the daily needsfor room preparation.
14.Updates appropriate changes to the Billeting LocatorList daily and posts reservations as required.
15.Develops,implements, refines, inspects policies, procedures, equipment and organizesoffice files IAW the Army Records Management Information System (ARIMS).
16.SubmitsWork Orders to DPW Work Order Desk 24hrs/7 days a week as necessary and tracksstatus of open work orders submitted by Housing until completion.
17.Providesanswers to residents/guests regardingDPWservices, pest control, laundry facilities, waste collection, cable service,telephone service, fire safety and other housing-related queries.
18.Assistswith, and prepares for inspections, and responds to Contracting OfficerRepresentative (COR), and Quality Control requests, through the HousingSupervisor, and the Housing Branch Manager.
19.Insures staff compliance with the Housing PerformanceWork Statement (PWS), and the Vectrus KBOSSS Policies and Standard Practices(P&SP’s).
20.Followsand embraces a positive safety culture throughout the Housing operations.
21.Adjusts schedule as necessary (subject to swing shift)and cross train to assist other sections in the Housing Branch, or otherCommunity Service Departments (CSD) when short staffed or when mission surgeoccurs.
22.Must be willing to work on holidays, shortnotices, all shifts, overtime and be assigned to any Housing locationin Kuwait. Vacation scheduling will also be dictated by missionrequirements.
23.Performs other duties as assigned.
MATERIAL & EQUIPMENT DIRECTLY USED:
Computer, laptops, scanners,printers,other network equipment, othergeneral office equipment, sedan, van, pick-up truck, or Polaris ATV.
Work is generally conducted in anoffice or indoor environment.However,duties may occasionally involve working outside with a potential exposure toextreme temperatures.Employee use ofpersonal protective equipment (PPE) is required for some situations.PPE includes but is not limited to head, foot,torso, respiratory, vision, and hearing protective devices.
Work may require intermittent liftingup 25 lbs, stooping, climbing, prolonged standing, prolonged sitting, andworking with or in areas where a potential could exist for physical exposure toextreme dust and temperature up to 130F degrees, chemical or biological agents.
Education/Certifications : One year related experience may be substituted forone year of education, if degree is required.
- High School diploma is required.
- A valid driver's license and the ability to obtaina U.S. Government Motor Vehicle Operator's license and Kuwait Driver’s License.
Must be able to obtain Common Access Card (CAC). Experience :
Approximately 2years of hotel/military housing or housing rental experience with atleast 1 year of reservation/scheduling experience. Must have 2 years ofcustomer service experience. Skills :
Must also be fluent in spoken and written English.Must have a good command of military rank structure.Preferably familiar with related US Army regulation and pamphlets.
- Must be proficient in intermediate level MS Office software applications such as Word, Excel, Access and Power point.
- Must be flexible and have demonstrated excellent interpersonal skills, as outstanding customer service is paramount to the Housing/Billeting Operations.
- Must be able to work independently with little supervision.
Will assist leadership in the oversightof Housing Specialists, and Housing Associates.
Title: HOUSING COORDINATOR
Requisition ID: KBO001831
Clearance Level required at Start Date: NACI
Travel: Yes, 5 % of the Time
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.