Operation officer

وظيفة منتهية ( إقرأ التحذير أولا)

تاريخ النشر 10 صفر 1441 - ٩ أكتوبر ٢٠١٩
المكان السعودية - الرياض
نوع الوظيفة Full Time
الخبرة المطلوبة 2 years
الناشر

Operation Officer مسؤول عمليات

Male or Female 

 

We're looking for a results-driven sales supervisor to actively seek out and engage customer prospects. to work in Home Care company based in Riyadh .

 

Responsibilities

  • Oversee and direct daily company administrative processes and procedures and provide support to all business units including medical ,administrative, financial and human resource departments.
  • Report operational data and assist Chief Operating Officer in daily tasks and duties in order to build and support effective operational and marketing strategies .
  • Provide excellent customer service in order to build and maintain strong relationship with customers.
  •  Ensure customer complaints are handled and resolved accurately and quickly.
  • Ensure a good performance in call center services , review daily call activities , extract reports for data analysis and assign tasks for the different communications clients
  •  Develop and implement plans to improve operational effectiveness and efficiency.
  •  Ensure resource assignment, work allocation, training development and performance assessment are completed in timely manner.
  • Provide clear reporting and data in order to discuss about operational updates, ideas and issues.
  • Ensure that operational activities are executed within allotted budget and timelines and with best practices.
  • Conduct regular operational reviews and audits for preventive maintenance.
  •  Set operational goals to meet or exceed performance expectations.
  • Strategically map-out, plan, manage projects and develop improved business functionality that increases profits
  • Communicate with management teams to confirm execution of company processes
  • Train staff in policies and procedures and supervise their daily work
  • Set goals for staff and monitor their progress and conduct frequent  performance reviews
  •  Implement improved operational measures and policies that promotes efficiency and align with and advance business objectives and provide guidance to staff in resolving operational issues and problems.
  • Contribute to innovation of new products
  • Track and maintain budgets of operational costs
  • Coordinate purchase of raw materials and supplies and  monitor product inventory

Requirements

  • Bachelor's degree in related field
  •  2+ years experience in operation management preferred
  •  Good English and Arabic language writing - speaking
  • Excellent knowledge of MS Office , Microsoft Suite and other operational software
  •  Familiarity with CRM
  • Acute understanding of resource allocation
  • Experience developing and modeling human resources
  • Adept problem solver
  •  Prioritizing, time management and organizational skills
  • Detail-oriented
  • Diligent and proactive
  • Respectful of deadlines