Learning & Quality Manager- InterContinental Bahrain

Searching for an opportunity to lead, influence and transform? We’re looking for a new Learning & Quality Manager who will direct and coordinate the timely and structured learning experiences, support the leadership team and their departments on all Quality improvement activities, operational training requirements and career development programs to all colleagues, to improve and maintain job performance, to ensure that all colleagues are meeting the company standards. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Located in the business and leisure hub of the city, InterContinental Bahrain offers its guests the perfect location from where to explore the exciting face of Manama. The hotel offers 304 spacious rooms including 4 club floors and 36 luxurious suites. Each room is designed to meet the needs and the expectations of the modern traveler. From sophisticated dining experiences to a taste of traditional romance, InterContinental Bahrain offers its guest new tastes and unique gourmet treats. With a wide selection of dining options ranging from international, Italian, steakhouse and lounges, InterContinental Bahrain promises to delight your palate. A little taste of your day-to-day Every day is different,but you’ll mostly be:

• Conduct all Training Needs Analysis for the Hotel and utilize IHG training programs.
• Conduct the IHG technical training and development workshops to all job bands.
• Train departmental trainers and supervisors in techniques and skills for training.
• Liaise with schools and universities regarding placements of internship students.
• Develop Succession plans for the Talent Pool with the Department Heads and monitor progress based on goals.
• Formulate and structure the hotel quality committee ensuring engagement and participation from Hotel leadership operation Team.
• Monitor implementation of Tactical Solve action points, communicate progress on key identified areas.
• Develop and conduct service quality and brand standards audits with department head stakeholders.
• Promote service excellence initiatives across the hotel and identify training gaps to enhance the guest experience.

What we need from you

• Minimum 2 years of related experience in Learning & Quality
• Strong analytical understanding
• Outstanding in communication and influencing skills
• Excellent command of the English language

What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. #J-18808-Ljbffr