- Overseeing staff members and ensuring the collection of outstanding debts from clients and achieve collection target set for entire team
- Expert in Locating and skip tracing debtors
- Negotiate payoff deadlines or payment plans
- Setting payment collection goals and targets for the department.
- Creating and implementing a strategy to improve the collection of outstanding credit.
- Implementing collection policies and procedures to avoid excessive outstanding credit.
- Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
- Implementing deadlines for invoicing and payment collection.
- Negotiating with customers in cases when non-payment occurs.
- Preparing monthly feedback reports on payment collections.
- Remaining informed of any legislative procedural training regarding debt collection.
- Training and mentoring of staff members in the collections department.
Bachelor’s degree in finance, accounting, or a related field, MBA Preferred.13+ years experience as debt collections and recovery manager.A minimum of 10+ years experience in debt collection or law firmExperience with accounting software such as Quickbooks, CRMs and advanced knowledge of MS Excel.The ability to work accurately and independently.Good verbal and written communication skills.Excellent analytical skills and an eye for detail.Outstanding leadership and managerial skills.Strong time and people management skills.Ability to work to strict deadlines.