Job Description

ZOA, as an international NGO, supports people who have lost everything due to armed conflict or natural disaster. Together, we can come to their aid in emergencies and remain faithful to communities as they recover – providing new opportunities for them to help themselves again. The work of ZOA is coordinated from the Netherlands. We are active in multiple countries in Africa, South America, the Middle East Region, and Asia. We work with approximately 900 employees worldwide and with (local) partners. We invite you to join our team of committed colleagues. ZOA has been operational in Yemen since 2012, mainly focusing on WASH and Food security & Livelihoods interventions in Sana’a, Hajjah, Al Mahwit, Aden, Al-Dale’a and Shabwa Governorates.

Manager of Programme Quality – 1 position

Key responsibilities

ZOA is seeking a dynamic individual to fill the role of Manager of Programme Quality (MPQ) in Yemen. As the MPQ, you will play a pivotal role in ensuring the high quality of our programmes, from design to implementation and evaluation. Your strategic acumen will be crucial as you advise and support the Country Director and Programme Managers in development and implementation of the Country Strategy and Annual Plan. 
We are looking for someone with exceptional organizational skills, a keen eye for detail, and the ability to maintain consistency in planning. Your contribution will extend to the development of project proposals for potential donors and the implementation of monitoring, evaluation, and learning tools. If you are motivated by a desire and intrinsic motivation to support our mission and possess strong writing skills, we invite you to join us on this impactful journey. Be a part of our dedicated team, contributing to the development of innovative projects and fostering a culture of knowledge management. Your role will be vital in ensuring adherence to ZOA policies, donor requirements, and international standards, making a difference in the lives of those we serve in the Yemen. Join us in creating positive change and advancing our commitment to quality and accountability.

I.    Tasks and responsibilities

   Programme Quality

• Advise and support on developing the Country Strategy and Annual Plan.
• Ensure quality and consistency of programme and project planning, including advising programme managers on quality outputs/outcomes.
• Ensure adherence to internal and external integrity, policy and guidelines for project implementation standards.
• Supervise the development, implementation and ongoing use of monitoring, evaluation and learning (MEAL) tools and beneficiary accountability tools.
• Ensure implementation of the local partner implementation plan.

   Reporting/digital data collection

• Lead the development of high quality (innovative) proposals and timely reports and evaluations, monitoring consistency between donor proposals and Country Strategy. 

   Knowledge management

• Contribute to the development of organisation wide knowledge management.

   Leadership and management

• Member of the Country Management Team.
• Provides leadership to the Programme Quality team. 

II.    Competencies

You are expected to fully support the vision, mission and core values of ZOA.

Knowledge & experience

• University degree in a humanitarian, development, or other relevant field.
• At least five years field experience in a humanitarian context.
• Fluent in English;
• Ability to write convincingly and to the point.
• Proven MEAL experience.
• Proven project/programme management experience.
• Strong proven experience in the development of proposals with several donors. 
• Expertise in at least one of ZOA Yemen’s thematic areas (WASH and Food security & Livelihoods interventions).
• Know and understand the key trends in international and humanitarian development.

III.    Skills/attitude 

• Logical thinker.
• Strong formulation and writing skills.
• Innovative.
• Project/Programme management and implementation skills.
• Cast vision, think strategically.
• Research skills.
• Initiative.
• Interpersonal and intercultural sensitivity.
• Networking skills.

IV.   Contacts

External contacts:    

• Government/authorities on a national, regional and local level.
• Relevant working groups, coordination meetings and/or thematic clusters.
• Donors.

Internal contacts

• Country Director
• Members of country management team
• MEAL Team
• HQ staff members

V.    Supervises

MEAL Coordinator
WASH Coordinator

VI. Special requirements

Based in Sana’a, with travel to the project locations including Aden.

Location: Sana’a
Start date: as soon as possible, contract until 31st of December, 2024 with possibility for extension.