- Implement integrations requested by customers
- Deploy updates and fixes
- Provide Level 2 technical support
- Build tools to reduce occurrences of errors and improve customer experience
- Develop software to integrate with internal back-end systems
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Develop scripts to automate visualization
- Design procedures for system troubleshooting and maintenance
BSc. of Engineering / Computer Science / Information Systems.1-3 years of experience in Presales of software and IT industry.Must have outstanding written and verbal communication skills in English & Arabic.Excellent communication and presentation skills.Excellent technical writing skills.Excellent troubleshooting skills.Good knowledge of DevOps Engineering tools and platforms (such as GitLab).Good Knowledge of LINUX OS (SUSE, RedHat, CentOS, Ubuntu, Oracle, etc..).Good Knowledge of Kubernetes & container technologies.Knowledge of cloud service platforms such as AWS, Google, and Azure.Ability to use tools like Git, Jenkins, and Docker.Knowledge in developing and maintaining CI/CD tools and pipelines.Ability to use a wide variety of open-source technologies and tools.