- Collect outstanding debts from clients and achieve collection target set
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors, when possible, to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
Minimum Bachelor’s degree.4-7 years of experience as debt collectorExperience in working with targets and tight deadlinesKnowledge of relevant legal requirementsWorking knowledge of MS Office and databasesExcellent communication and people skillsApt in negotiating and persuadingAbility to be polite and compassionate without lacking confidenceSelf-motivated and have the passion to learn and work