LyondellBasell (NYSE: LYB): As a leader in the global chemical industry, LyondellBasell strives every day to be the safest, best operated and most valued company in our industry. The company’s products, materials and technologies are advancing sustainable solutions for food safety, access to clean water, healthcare and fuel efficiency in more than 100 international markets. LyondellBasell places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. The company takes great pride in its world-class technology and customer focus. LyondellBasell has stepped up its circularity and climate ambitions and actions to address the global challenges of plastic waste and decarbonization. For more information, please visit www.lyondellbasell.com or follow @ LyondellBasell on LinkedIn.Basic FunctionThe Customer Service Specialist manages the accurate and timely execution of the order fulfillment process for customers. The jobholder is the main point of contact for all customer related issues. This encompasses order receipt, customer stock forecasting, and coordination of product and transport availability, timely delivery, documentation , handling of customer complaints, and up to invoicing.Participates in interdepartmental projects and conducts training for new customer service staff.Roles & ResponsibilitiesDeliver highest quality service to customers in AFME by handling customer requests in a timely and professional manner.Act as primary interface with Planning, Sales, Business and Supply Chain in order to serve the customer in the most efficient and effective wayDevelops strong relationships withkey stakeholders (customers, business, HR, SC, Finance, etc)and builds an effective network.Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved partiesParticipate in projects. Bring in experience, address issues and challenge current practices Capable to serve strategic and important customers i.e. global accounts or distributionMonitor KPI dashboard for area of responsibility and take corrective actions in case of deviationsCheck accuracy of Customer Master Data in the SAP system in liaison with Master Data teamBecome a Subject matter Expert in a specific areaRespects all policies and procedures and proactively “lives” them. Actively working on process improvements by sharing best practices with other officesFollow the company policy about Product risk management as well as directives and procedures from Lyondellbasell Product Stewardship Manager AP & AFMEI. Follow up of claims in guidance with the policy for product risk management. EducationMin. QualificationsUniversity / college degree preferred or equivalent experienceIT capabilities (SAP, MS Office)Work ExperienceMinimum of 5 years in Customer Service or similar role with customer contactPreferred QualificationsCompetenciesCollaboratesCultivates innovationCustomer focusDemonstrates courageDrives resultsEnsures accountabilityInstills trust and exemplifies integrityWe are LyondellBasell – a leader in the global chemical industry creating solutions for everyday sustainable living. Through advanced technology and focused investments, we are enabling a circular and low carbon economy. Across all we do, we aim to champion our employees, and unlock value for customers, investors and society. LyondellBasell places high priority on diversity, equity and inclusion and is strongly committed to our planet, the communities where we operate and our future workforce. As one of the world’s largest producers of polymers and a leader in polyolefin technologies, we develop, manufacture and market high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. For more information, please visit www.lyondellbasell.com or follow @ LyondellBasell on LinkedIn