Description: Janssen NEMA is recruiting for a Customer Experience Lead for Near East, Maghreb and Africa (NEMA) to be located in Egypt, Morocco, Algeria or Lebanon.At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Summary of the job:The Customer Experience Lead for NEMA belongs to the Center of Excellence supporting sales team through day-to-day management and maintenance of salesforce CRM system, as well as other operational databases.Duties & ResponsibilitiesThe Customer Experience Lead, reporting to NEMA CRM Manager, will work closely with line managers and team facing customers, across several aspects:As an Integrator - analyze and resolve CRM program issues in a timely and accurate fashion, as well as hold responsibility for monitoring data quality.As a Connector - apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations.As a Shaper - lead on the delivery of targeting & segmentation modelling that will enable effective marketing strategies across multiple categories and brands.Qualifications:Education: Bachelor’s degree or higher. Preferably in Pharmacy or Business AdministrationExperience: 2+ years in CRM & Pharmaceutical industry, preferred salesforce platformLanguage: Proficiency in English is a prerequisite, and fluency in French is considered an added advantageLocation: Egypt, Morocco, Algeria or LebanonKnowledge/Skills: Strong analytical skillsExcellent communication, presentation and writing skillsAdvanced level skillset of Microsoft Office SuiteExcellent time management and organizational skills to handle multiple tasksTechnical/Functional Skills RequiredBehave according to Our Credo and J&J leadership imperatives.Ability to learn with excellent oral and written communications in English and ArabicStrong collaboration and partnering skillsStrong project management and eye for businessExpertise in obtaining, analyzing and synthesizing information: making the sophisticated simpleCritical thinkingPersonal integrity and maintain the trust of othersCourage to try new things and make tough callsAbility to see big picture and address detailsLeadership Behaviors RequiredLIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and ensures everyday actions contribute to Our PurposeCONNECT: Builds internal and external relationships based on respect, collaborates openly across boundaries, and acts as a team playerSHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to changeGrow: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomesFor more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!