Job Description- To ensure the delivery process completion within the promised time to our customers, through an extensive coordination with our partners
- Handle inbound and outbound calls with our customers to insure the highest quality assurance standards of our service are being met
- To support our partners technically when required ensuring that all our technical solution in the shops work properly (tablets, speakers)
- To provide the operations and business development teams with concise reports with regards to quality of orders highlighting areas of improvement
- To convey InstaShop processes with the partnered shops and ensure they are always updated and implementing those processes
- To keep the shops employee’s schedules updated & manage InstaShop’s delivery fleet
- To provide support for the team on daily subtasks & projects as to identify your next area of growth
To use the InstaShop services as per the company policies in order to provide feedback on how to improve the service
Job RequirementsStructured thinking & organizational skillsBe responsible & efficientSelf-motivated with demonstrated flexibility & adaptability in intense situationsStrong oral, written & verbal communication skills in EnglishCommercial awarenessEarly graduate with a Business backgroundBasic knowledge of relevant IT system