Job Description

Job Title Shaw Contract Customer Service Specialist- Dubai Position Overview As a Customer Service Specialist, you will work to provide virtual and in person support to Middle East & French speaking customers. You will ensure that all customer contacts are dealt with effectively and courteously. This will include processing orders, preparing correspondence, and responding to enquiries as requested by the customer, sales, marketing and customer service management team (80%). The Customer Service Specialist is also responsible for ensuring a welcoming environment in the Dubai showroom and managing the sample library, refreshments, and coordination of maintenance vendors (20%). As a Shaw Representative you will strive to deliver a world class customer experience via phone, email and in person with a strong focus on First Contact Resolution. You will display a professional can-do attitude while interacting - multiple times a day - with key customers. You will take ownership of customer support through detailed follow-up from order processing to delivery of the product with a focus on continuous improvement. Responsibilities: Create a positive customer experience with assigned customers and communicate professionally to perform all order entry, maintenance, and enquiries along with other duties for assigned account base. (80%) Communicate with customers to confirm order and delivery details. Ensure compliance with import export requirements. Communicate with transportation partners to ensure accurate and reliable delivery of goods to the customer. Monitor orders and inventory position as needed to maximize service and reduce inventory and inventory handling costs. Analyze stock positions and proactively address concerns for customers Responsible for the resolution of routine questions and problems in a timely manner, provide alternative suggestions to satisfy customer requirements when necessary Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures Seek to understand and anticipate the unique needs of customers Create and maintain a positive customer experience withing the Dubai showroom in support of sales activities. Maintain overall appearance of the showroom including stock library, management of cleaning service, building service, and flower/plant services Keep showroom displays and palettes up to date and regularly refreshed Maintain and order café supplies Manage sample and stock within the showroom Analyze job related information and make decisions based on previous experience. Maintain showroom calendar and visitor log. Provide sales team with weekly report on showroom activity. Greet showroom guests to create positive customer experience consistent with the brand. Present products to walk-in visitors when sales team is unavailable and provide literature. Professionally represent the company brand in all interactions and correspondence Process sample requests from customers, architects, designers If required send samples to customers, architects, designers for the region. Requirements: Ability to speak and write fluently in French A desire to deliver world-class customer service Strong attention to detail Clear, professional, and concise communication skills; written and verbal. Must have proficient adaptable computer skills Basic mathematical skills and problem solving abilities Excellent organizational and time management skills Ability to prioritize competing responsibilities. Ability to obtain and maintain authorization to work in the UAE Desired: 1-2 years Customer Service experience in a sales environment or hospitality support for a premium or luxury brand Project management experience Experience supporting European and Middle East customers Required Competencies: Communicate Effectively Build Customer Satisfaction Manage Work Learn & Apply . Work Shift Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. As we continue to monitor the spread of COVID-19 (coronavirus), we might determine the need to postpone in-person interviews to ensure the health and safety of our associates, candidates, and the community. In this case, we can accommodate with a phone or video interview, and will schedule an in-person interview for a later date. The method by which you interview does not impact your standing as a candidate for this position. Shaw Industries Group, Inc. is more than a flooring company – we are 22,000 people united in our vision of creating a better future for our customers, for our people, for our community and for our company. We provide carpet, resilient, hardwood, tile & stone, laminate, synthetic turf and other specialty items for residential and commercial markets worldwide. We meet diverse customer needs through an expansive portfolio of brands, including: Anderson Tuftex, COREtec, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Floors, Shaw Hospitality, Shaw Sports Turf, Southwest Greens, USFloors and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway with nearly $6 billion in annual revenue and representation throughout the U.S., as well as in Australia, Belgium, Brazil, Canada, Chile, China, France, Great Britain, India, Mexico, Scotland, Singapore and the United Arab Emirates. For more information about our company brands, operations and community involvement, visit www.shawinc.com. If you need any additional assistance or accommodation or have questions, please contact us at