- We are looking for a professional to join our reservations team.
Duties & Responsibilities:
- Reply to queries, calculation, work with reservation system, entering contracts and special offers to the system
- Cross check all the contracts are entered into reservations system correctly and add markups before verifying by the accounts team
- Update agents with special offers received from resorts
- Track agents production, make sales calls
- Managing and coordinating efficient and effective sales plan.
- Arranging & Coordinating FAM (Familiarization) trips to hotels/resorts upon request by partners
- Participation on webinars, marketing activities
Skills & Abilities:
- Skills at reservations and sales of tourism products
- Ability to work with people and deal with stressful situations
- Strong character, emotionally stable, self-motivated, enthusiastic, creative, proactive, positive team player, respectful to colleagues
- Good communication skills in order to build close relations with agents and hotel's management
- Fluent English and fluent Russian (both speaking and writing)
- Business lettering skills
- Negotiation skills
- Computer skills: Windows, Microsoft Office, MS Excel, Internet Explorer, Outlook, PowerPoint, MS Word. Reservations/booking systems
- Special requirement: your international passport should be valid as minimum for 2,5 years
Qualifications:
- Degree or equivalent in tourism
- As minimum, 3 years experience in the travel field (travel company)