About Us Founded in 2020, Tamara empowers over 10 million people daily. We're pioneers, revolutionizing how people shop, pay and bank across the MENA region. We partner with thousands of merchants, from leading global and regional brands such as SHEIN, Jarir, Noon, IKEA, and H&M to small and medium businesses. Our rapid growth has resulted in success as we mark our Unicorn status. It's exciting, and this is just the beginning. It's more tan a place to work; together, we are a customer-focused community, changing people's lives whilst achieving business results. About the role Our team is a group of creative and hardworking individuals that bring a great mix of corporate and start up experience. We’re visionary about the future of fintech and have an excitingfuture ahead of us. Would you be keen on joining our commercial teams?This role will report to the Director of Key Accounts. What you'll do Lead merchant go-lives through cross-functional engagement and close alignment with assigned merchants Onboard and train new merchants on products and features Deliver proactive merchant growth plans to drive long-term profitable partnerships, higher<br/><br/>merchant satisfaction and expansion across products and markets Own broad relationships across the partner organization and cultivate them through in-person meetings, ongoing dialogues, and partner entertaining Drive day-to-day engagement with merchants and manage regular business review meetings Monitor merchant health and deliver on retention measures Collect and use data to build Tamara’s business case and address merchant inquiries or concerns, and effectively communicate results of internal analyses to partners Develop Kay Accounts Stories and thought papers Structure and relay merchant feedback to relevant teams within Tamara Proactively engage the analytics team with suggestions and feedback on new retailer insights and new data and analysis needs to tell stories relevant to specific partners Create and implement account development plans for our merchants Gain a thorough understanding of Tamara’s products, services and partner networks to leverage<br/><br/>as needed to meet our merchants’ needs Work with teams such as our Partnerships, Marketing, Operations, Product, Business Intelligence teams across Tamara to consistent ensure a smooth merchant experiences Support in implementing best practices and efficient processes for Key Accounts Contribute significantly to Tamara’s growth as we scale our core business and product What you bring to the team2-3 years of experience (internships at start-ups / previous experience in sales, account management or customer-facing roles are a plus)Customer-oriented and able to establish amazing relationships with assigned merchants A strategic thinker with excellent project management skills Excellent analytics skills Exceptional communication skills Adaptable to changing requirements, has the ability to manage multiple activities in parallel Self-motivated, driven and willing to work hard to achieve audacious goals Ability to work closely with x-functional teams internally; marketing, product, operations, etc. Excellent written and spoken skills in Arabic and English Join the revolution Tamara is a vibrant hub of exceptional individuals worldwide, with over 40+ nationalities committed to working with the broadest talent pool possible. We're proud of the wealth of cultural backgrounds that shape our teams, ensuring every experience is acknowledged and celebrated. We seek self driven individuals, fuelled by curiosity, ready to take control of their professional and personal development. We’re creating a place where possibilities are for the taking through career mobility, mentoring and cross-border collaboration. This approach has earned us a spot as one of the competitive tech companies to work for. All qualified individuals are encouraged to apply.
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