Technical Operations Associate

Hybrid Tunis, Tunis, Tunisia Operations Full time

Description

Company Description

Hi! We’re so happy that you’re here :)

Think-it is a software engineering collective on a mission to leverage technology to regenerate our planet and advance human potential. Our global team helps organizations around the world build digital solutions for a sustainable future.
We’re partnering with brands like BMW, SoundCloud, Hala Systems, and some of the most disruptive and ambitious startups globally. With a focus on climate tech, health tech and new frontier technologies, we engage with teams who have the vision, resources, and grit required to generate a significant, meaningful impact. Our collective brings in the necessary expertise in DevOps and Cloud, Data Science and Data Engineering, and Web and Mobile Development.
Founded in 2017, Think-it is home to a diverse community of changemakers — we represent 10+ nationalities, and 40% of us are women. We’re proud to be backed by mission-aligned partners, and our goals are people- and planet-centric.

Job Description

Challenge

While our collective with a team size of 55+ people is constantly growing our operations team is still very small (5) - and the foundation of our success is a well-run organization, so people can focus on what they do best.
With this in mind, we’re looking for a curious and autonomous Technical Operations Associate with a natural drive to keep things organized and operational problem solving - and a passion for leveraging technology for a better tomorrow. You will be fully responsible for all our Technical operations, including our Equipment and Tools.
You pride yourself on being hands-on, well-structured, resilient, and solution-oriented. You don’t take no for an answer and figure out ways to get things done - with a passion for seamless operations and the ability to thrive in a dynamic start-up environment.
Your challenge: enabling our collective to focus on their work by driving out technical infrastructure for excellence. There are various ways to grow, e.g. into a DPO, ISO, or a Project Manager.

80%: Key responsibilities

You will be at the heart of our organization and the driver of our day-to-day experience together in Tunisia and abroad. You will closely support our team in a dynamic and inclusive environment to ensure smooth and seamless operations, including:
Focal point in information security and data protection. Handling quality management (ISO9001) and data & information security management (ISO27001) at Think-it.

Ensuring a

wow workplace experience when it comes to the Villa’s network infrastructure (e.g. managing service providers, security & maintenance, FortiGate, …). Managing Think-it’s core tools and accounts (Slack, Notion, G-Suite, LastPass,…) and how we can leverage their full power. Operational problem-solving and project management to optimize our technical operations (Tooling, equipment, network …). Constantly looking for ways to drive business excellence & operational efficiency, e.g. through innovative and creative solutions, automation/AI etc, partners.

20%: Up to you!

Requirements

What we are looking for

A strong work ethic, self-drive, and thirst for learning. Common sense, reliability, and a natural drive to keep things organized. Problem-solving skills to get things done. Digital native with excitement to leverage the full potential of tools such as Slack, Notion, etc.. Technical expertise and a passion for new technologies. Basics in Network Administration and Information Security. A basic understanding in Compliance and ISO norms. Professional written and verbal fluency in English. Professional written and verbal fluency in French and/or Tunisian Arabic. Demonstrated experience in a networking company or an operations function is a strong plus. Demonstrated experience working with an international, diversified, and distributed team in a fast-paced environment (e.g. startup, consulting, etc) is a plus.

Who you are

You are an aspiring leader. You enjoy interacting with people and bring passion and persistence to your work to figure out a way where others would give up to get what's needed to help the team advance. You are detail-oriented. You keep yourself and your work highly organized despite juggling multiple priorities, and also pay attention to the details that others might overlook.

You are self-motivated. You take initiative, are naturally curious, and can learn new things quickly while continuing to deliver a

wow experience on the job. You are a shipper. You respect deadlines, accomplish your work autonomously, and have experience setting a positive example for self-management to your peers. You are people-centric. You care for your peers and have the ability to thrive in a collaborative environment involving diverse stakeholders, and enjoy helping others grow.
For us, your mindset and general attitude are much more important than your background. The rest we can and will train - it's a fantastic learning opportunity to develop skills and character and grow into an operations all-rounder.

Benefits

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What we offer you:

+ Competitive compensation package & performance-based bonus.
+ Fantastic growth opportunity to become a Data Protection Officer or Information Security Officer.
+ Autonomous and remote-friendly workplace culture (we don't have working hours and you can also work from home unless your presence is required).
+ Personal Learning & Development Budget.
+ Mobility Stipend.
+ Free team lunches.
+ Team activities, retreats, and reflections.
+ Peer-to-peer learning and development.
+ Globally conscious culture invested in the ethical use of technology to solve real problems.
+ A lifetime community of like-minded changemakers.

Think-it is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability, or perceived disability.

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