Roles & Responsibilities

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Concierge for our trusted client to be based out of Abu Dhabi.

Responsibility-

• Welcome customers upon entrance and confirm reservations.
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
• Arrange events, excursions, transportation etc. upon request from hotel residents.
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
• Respond to complaints and find the appropriate solution.

Skills

Desired Candidate Profile

• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred