Customer Service Representative

الإمارات - Dubai United Arab Emirates
  • Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.
  • Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
  • Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
  • Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
  • Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
  • Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

  • Proven customer support experience.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Good listening skills with fluent communication to address all concerns and doubts of the customers.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Proficient in operating the latest versions of appropriate CRM software and Office Suite.
تاريخ النشر: اليوم
الناشر: Bayt
تاريخ النشر: اليوم
الناشر: Bayt