- Respond to customer inquiries by phone, email, or chat regarding billing, technical issues, service plans, and account information.
- Troubleshoot and resolve customer technical issues related to internet, phone, TV, and other services.
- Actively listen to customer concerns, identify root causes, and provide empathetic and clear solutions.
- Process customer service requests, including orders, payments, and service changes.
Ability to deal with angry or frustrated customers in a calm and wise manner.Ability to solve problems effectively and creatively.Commitment to accuracy and quality of service.Fast learner and desire for continuous development.Initiative and teamwork spirit