About This OpportunityWe are now looking for Front Office Manager to be responsible for overall execution of the new Operation Models, transform NOC operations towards agile automated delivery, having multi-technology, multivendor knowledge and end-to end understanding of the Network Operation Centre Processes.As a main responsibility, in this role you will be managing and defining tools for front office delivery; engaging with customer technical staff to shape processes and achieve contracted SLAs; working with stakeholders from sales team, Customer, Tools teams, Back office and field operation to assure smooth delivery for contract and achieving contracted targets.What You Will DoLead front office delivery covering all related NOC processes and performance.Engage with Tools teams to transform ways of working in the NOC towards more automation.Lead Cost optimization and efficiency improvement changes in Front office.Support field maintenance and back office teams to achieve contacted targets.Lead a big team and handle their progression and growth.Handle specific contract delivery performance E2E.Conduct Operating Level Agreements (OLA) signed with other service delivery unitsDrive operational excellence with efficiency control.Interface and lead customers’ expectations.You will bring Education: (Engineering Major)Min years of experience (12-15 Years experience in telecom sector with a vendor or operator)Domain experience: (Front Office Operation, OSS, Tools and automation, Operation transformation )Additional RequirementsCapabilities and knowledge of Power BI or Tableau.High presentations skills to create and show dashboard to reflect NOC performance using automations tools. Leading and supervising, have coaching skills.Delivering results and meeting expectationsPersuading and influencing with argumentation skillsEntrepreneurial and commercial thinkingMarket insight, business understanding and Ericsson knowledgeFinancial skills Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.Primary country and city: Egypt (EG) || Egypt : Cairo : Smart Village || Egypt : Cairo : CairoReq ID: 736056]]>