- Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals.
- Respond to telephone calls, emails, and personnel requests for technical support.
- Document, track, and monitor the problem to ensure a timely resolution.
- Install and configure software applications and operating systems.
- Troubleshoot network connectivity issues.
- Provide support for mobile devices such as smartphones and tablets.
- Maintain inventory of all equipment, software, and software licenses.
- Conference room technology support.
- Perform other related duties as required.
Qualifications:Bachelor’s degree in computer science or a related technical field is preferred.4 years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services.Certifications:Microsoft Certified Solutions Expert (MCSE)Cisco Certified Network Associate (CCNA)