About Taager

Taager is the first B2B startup focused on social sellers- Merchants. We are democratizing the social e-commerce space by enabling budding as well as seasoned entrepreneurs to sell online with no required capital, inventory, or operational experience.  We have our Merchants covered from merchandising, warehousing, shipping, cash collection and customer service.

In 2019 we started as a team of 8 people, now we are over 350 employees across Egypt, KSA and the UAE.  We serve more than 34K social e-commerce sellers from incredibly diverse backgrounds – from students earning a part-time income to highly ambitious digital marketing experts looking to become solo entrepreneurs. The sellers on our platform benefit from access to 2,500+ highly marketable products. Our people are driven by our mission and motivated by our desire to deliver the most seamless customer experience to the sellers on our platform. With a continuous focus on quality and execution, we are changing the social e-commerce landscape in the MENA region!

Our Mission

Our mission is to empower anyone to start and scale their e-commerce business.

Our Vision

We envision a world where everyone has the opportunity to sell online, make a living and even get rich in an easy and low-risk environment. A world where the magic of technology becomes accessible to the most talented of Merchants.

About the Role

• Continuously monitor and check team's performance and ensure it is consistent with the Internal objectives and timelines
• Conduct periodic shift briefings for agents to maintain existing performance standards or address any changes in process flows.
• Ensure agents adhere to schedules and minimize absenteeism of agents.
• Explains and communicates KPIs / performance measuring parameters for team members.
• Identify performance gaps for specific individuals and create action plans to improve performance.
• Provide opportunity to Reward and Recognize High Performance.
• Positively act as the company advocate when required, explaining to agent’s company goals, objectives and actions taken
• Work to retain agents, minimize attrition rate, and create a positive work environment for everyone to work with.
• Give technical assistance to agents from his/her team and from other teams if required.
• Ensure adherence to agreed SLAs for the account to achieve a high level of end user satisfaction
• Following up with the account managers and other stakeholders when needed.
• Handling escalations and proceeding with the investigations.
• Continuously monitor, analyze agent-handled transactions and provide actions for improvements.
• Introduce or suggest process improvements by using knowledge and experience
• Answering agent’s questions, guiding them through difficult issues.
• Conducting team meetings & monthly one on one.
• Delivering weekly performance review to cover the performance of the previous weeks along with providing a realistic action plan.