As a Customer Support for a bulk SMS company, your role would involve a combination of customer engagement, technical support, and sales support activities.

Here's a general description of the responsibilities you might have in such a position:

Key Responsibilities:

• Serve as a primary point of contact for existing customers, providing assistance and resolving their queries related to the bulk SMS services.
• Troubleshoot technical issues and offer step-by-step guidance to customers on how to use the platform effectively.
• Collaborate with the technical team to escalate and resolve complex technical problems that may arise.
• Ensure timely and satisfactory resolution of customer issues, maintaining a high level of customer satisfaction.
• Provide training to customers on using the bulk SMS platform and its various features.

Qualifications

• Proven track record in sales, business development, and client relationship management.
• Preferably with 1 to 3 years of experience.
• Excellent communication and presentation skills
• Strong negotiation and closing skills
• Ability to work independently and as part of a team
• Self-motivated and target-driven
• Experience in the IT  industry or operations management is a plus
• Bachelor's degree in Business, Marketing, or a related field