Tricom is a leading manufacturer and distributor of specialty chemicals and range of FMCG Food Beverage products headquartered in Dubai, United Arab Emirates. We are focused on trading, manufacturing and distribution of quality products which are targeted towards process-based Industries across GCC and MENA Regions
We are seeking a service-oriented and self-motivated professional to join our IT support team. In this role, you will work on maintaining and monitoring the computer systems and networks for our business. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
Responsibilities:
· Installing and configuring computer hardware, software, systems, networks, printers, and scanners
· Monitoring and maintaining computer systems and networks
· Responding in a timely manner to service issues and requests
· Providing technical support across the company (this may be in person or over the phone)
· Setting up accounts for new users
· Repairing and replacing equipment as necessary
· Testing new technology
· Possibly training junior staff
· Create SOP for the IT developments in the company, make checklist for the IT devices issued to the employees.
Job Type: Full-time
Education:
Experience:
- IT Support: 1 year (Preferred)
Skills
· Associate's or bachelor's degree in computer science or a related field.
· 2+ years of experience in a technical support role.
· Working knowledge and expertise with a variety of software, hardware, and applications.
· Willingness to solve complicated problems and see projects through to completion.
· Analytical skills to study problems and records and identify solutions.
· Team-oriented attitude to help other colleagues and departments with technical problems.
· Strong interpersonal communication and relationship-building skills.
· Ability to manage time and effectively prioritize numerous projects at one time.