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Customer Service Representative

UAE - Dubai United Arab Emirates
Employment: Full Time
  • Identify and assess customers’ needs to achieve satisfaction.
  • Cater to client queries by providing accurate data using appropriate communication channels.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Create a concise report on client interaction to facilitate a swift decision-making process.
  • Interact with the senior management to understand updated organizational policies and new products.
  • Identify practical challenges in a project to rectify the issues for final delivery.

Skills

  • Prior work exposure in the field of customer support and service.
  • Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
  • Good listening skills with fluent communication to address all concerns and doubts of the customers.
  • Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
  • A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
  • Proficient in operating the latest versions of appropriate CRM software and Office Suite.
Apply on the Job Website
Post date: Today
Publisher: Bayt
Post date: Today
Publisher: Bayt