• Collaborate closely with the sales team to provide pre-sales technical support, including product demonstrations, presentations, and addressing customer inquiries to showcase how our offerings can address their specific needs.
• Engage in comprehensive technical conversations with clients, addressing their queries and concerns effectively.
• Convert complex technical details into easily comprehensible benefits, aiding customer understanding and engagement.
• Transform technical complexities into understandable advantages, enhancing customer appreciation of our solutions.
• Collaborate with sales to offer pre-sales technical guidance, contributing to the achievement of sales targets.
• Aid the sales team by delivering technical support prior to closing deals, ensuring a seamless customer journey.
• Partner with sales to deliver technical assistance before finalizing agreements, enhancing the customer experience.

Skills

• Customer-Centric Approach: Proven track record of building and maintaining strong customer relationships through active listening, understanding unique requirements, and tailoring solutions to match client goals.
• Adept at analyzing client requirements, devising innovative solutions, and aligning them with product capabilities to effectively address client challenges.
• Extensive awareness of industry trends, competitive products, and product capabilities, facilitating strategic product positioning as the superior choice for varied customer categories.
• Demonstrated ability to thrive within cross-functional teams, collaborating effectively with sales, marketing, and development counterparts to enhance product strategies and enrich customer journeys.
• Skilled in nurturing lasting customer affiliations through attentive listening, empathetic comprehension, and tailoring of solutions to precisely align with client goals.
• Deep familiarity with industry evolutions, competitive alternatives, and product capabilities, supporting astute product positioning as the ultimate solution for diverse customer cohorts.
• Proven track record of establishing strong customer rapport through active listening, empathetic understanding, and precise customization of solutions to suit individual client ambitions.