- Creating new technologies or improving existing technology to increase efficiency or improve user experience.
- Providing technical support, troubleshooting problems, and resolving issues for all computer systems, applications, and networks, including hardware, operating systems, and software
- Performing capacity planning for computer systems to ensure adequate processing power for current users and future growth.
- Conducting security audits to ensure that computer systems are secure from unauthorized access or attack.
- Installing, configuring, testing, and troubleshooting new applications, systems, or other technology components.
- Designing, developing, and implementing new computer systems or improving existing systems based on business needs.
- Developing new methods or techniques for using technology in new areas or applications
- Analyzing data to determine problems with equipment or processes.
- Recommending upgrades and changes to existing computer systems to improve efficiency or productivity.
Microsoft 365 Services is a must.4 - 6 years of experience in IT industry.Working knowledge of relevant operating systems and software’s.Excellent problem-solving and critical thinking skills.Keen attention to detail.Good organization, time management and prioritization.Efficient troubleshooting abilities.Effective communication skills, including speaking, writing and active listening.Great customer service and interpersonal skills.V. Good command of Active Directory and Windows Client OS.V. Good understanding of Networking and VPN. CCNA is a plus.Good command of MacOS is preferable.PowerShell scripting skills is a plus.Firewall FortiGate Manag and configuration.DDNS VPN configuration.Experience with ITIL processes and/or ITIL Foundation V3 certification.Supporting infrastructure migration methodologies and techniques to support system application and Data movements to multi-cloud Azure or Google Workspace.