الكويت - Sabah as Salim Kuwait

توظيف: دوام كامل

Identify and assess customers’ needs to achieve satisfaction.
Offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
Collaborate with the managers to stay informed about changes in company rules and new projects.
Collaborate with the technical team to solve ongoing issues with a product or service.

Skills

Proven customer support experience.
Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
Adept in addressing client questions through effective telephonic conversation.
Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
Ability to multi-task, prioritize, and manage time effectively.
Excellent computer skills.

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