- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Planning and undertaking scheduled maintenance upgrades
- Monitoring and maintaining computer systems and networks.
- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Replacing parts as required and repairing equipment.
- Providing support, including procedural documentation and relevant reports.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- Setting up new users' accounts and profiles and dealing with password issues.
- Responding within agreed time limits to call-outs.
- Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
- Testing and evaluating new technology.
- Conducting electrical safety checks on computer equipment.
- Managing stocks of equipment, consumables and other supplies.
Education: Bachelor Degree in Information Technology or any related disciplineWindows OS and general desktop support issuesDNS, TCP/IP and other networking conceptsWindows server 2012Active DirectoryExchange 2010Microsoft officeSQL Server