- Passionate and knowledgeable about specialty coffee and restaurants service
- Develop and lead in-store training classes for coffee and services
- Collaborate with restaurant leadership to provide support, feedback, and coaching in the Certification of Trainers process.
- Provide hands-on, on-site operational excellence training for various roles within the restaurant, highlighting job-specific training, customer service standards, food & beverage product knowledge, compliance & safety, and systems.
- Conduct in-store visits to audit hospitality, service steps, product knowledge, salesmanship, operational effectiveness, cleanliness, safety, and ambiance.
- Collaborate closely with the Training & Beverage Department and Operations teams to coordinate enterprise training strategy.
Minimum of 7-years’ experience working in specialty coffeeMinimum 3 years in management in training or managerial role in a restaurant / speciality coffeeFlexible working hours as you will be expected to work weekends and some evenings, depending on the businesses needs n excellent communicator and influencer with strong interpersonal skillsAble to closely engage various groups of coffee professionals at all levels of experienceBe approachable, friendly and charismatic at all timesDevoted to educating, leading and encouraging coffee development with all staffHighly confident and experienced in delivering and training consistency, quality and speed across all locationsAble to jump behind a machine during peak periods of tradeA self starter who is continuously innovating and looking towards the next challenge