- A call center agent, or CSR, will act as a liaison.
- Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Manage large amounts of incoming calls
- Generate sales leads *optional*
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- two day off
- rotational shifts
- 8 working hours + 1 hrs break
Must be graduatedMales onlyVery good command of Arabic and English (oral and written).Leadership SkillsA Bachelor's degree is a must.