Follow up on delinquent customers through phone calls and field visits to available addresses and ensure resolution as per the target assigned (monthly).
Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
Obtain detailed information about the overdue customers and the same is documented on the collection system or database for future trials on the account.
Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the internal Collections Manager.
Ensure that the collection process is carried out within the framework of the code of conduct and keeping in mind the reputation of the company.
Keeping track of productivity report showing a number of calls, promises kept and broken…etc.
Identifying high-risk & skip accounts for immediate legal action.
Update call feedback on the Daily Collection Report or collections system.
Conducting added responsibilities and tasks requested by the management.
Collections of in-house field visits.Maximum 2 years experience in the same field ( banks, consumer finance fintech, outsource collections agencies,… etc.).Flexible working hours/days including weekend and night shifts.Field visits to delinquent customers in their homes and addresses..