Job Number 24043951 Job Category Information Technology Location The Ritz-Carlton Rabat Dar Es Salam, KM 9 Avenue Mohammed VI, Rabat, Morocco, Morocco VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management ABOUT THE HOTEL With a planned opening in spring 2024, The Ritz-Carlton Rabat Dar Es Salam will manifest the people and the culture of the city and will become synonymous of luxury service and innovative design with one-of-a-kind food, beverage and entertainment offerings. Built upon a blend of Moroccan and Asian elegance, The Ritz-Carlton Rabat, Dar es Salam offers a tranquil retreat set amid 440 acres of oak forest, landscaped gardens and a manmade lake. The hotel honors its surroundings and heritage with luxury amenities and bespoke services. • 117 luxury rooms and suites blending Art Deco and Moroccan styles • Six restaurants and lounges with garden and fountain views • Spa with eight treatment rooms, two couple’s suites and a traditional hammam • More than 25,700 sq. ft. of indoor and outdoor event space • Recreation including indoor and outdoor pools, tennis and a jogging track • Access to the Royal Golf Dar Es Salam and the Royal Equestrian Club JOB SUMMARY As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May manage property systems technicians and interfaces with vendors, owners, Executive Committee and property staff. CANDIDATE PROFILE Education and Experience • BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position. • Previous experience in IR Global Field Services or Marriott Systems Support desirable. • System-related professional certifications desired. CORE WORK ACTIVITIES Ensuring Client Technology Needs are Met • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Monitors, verifies and manages the acquisition and maintenance of property based systems. • Analyzes information, identifies current and potential problems and proposes solutions. • Maintains, inspects and repairs equipment. • Inspects and verifies the maintenance of the equipment or the environment. • Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis. • Manages IR activities to ensure the property infrastructure and applications systems are functional at all times. • Verifies solutions are consistent with the client's needs and brand specific IR environment. • Administers and maintains mail and email. • Maintains inventories and manages IT hardware/software. • Provides Internet support and maintenance (if applicable) • Provides cable management support. • Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status. • Consults on specific application issues or hardware/software problems. • Provides feedback to Lodging IR on application functional performance and system performance. Managing Projects and Policies • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. • Monitors processes and evaluating information according to SOP and LSOP requirements. • Enforces IR policies and standards protecting company hardware, software and other resources at the property. • Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations. Maintaining Information Systems and Technology Goals • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements. • Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification. • Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times. • Verifies proper asset management. • Performs on-site monitoring of all projects. • Verifies that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results. Demonstrating and Applying IR Knowledge • Keeps up-to-date technically and applies new knowledge to your job. • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Provides technical expertise and support. Leading IR Team • Serves as a role model to demonstrate appropriate behaviors. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Celebrates successes and publicly recognizes the contributions of team members. • Provides a technical perspective to information needs along with cost/benefits understanding in an influencing role. Managing and Conducting Human Resource Activities • Verifies employees are treated fairly and equitably. • Verifies property policies are administered fairly and consistently. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Analyzes information and evaluates results to choose the best solution and solve problems. • Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff. • Manages vendors for property IT requirements functioning as escalation point for problem resolution. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.