Description:Janssen is recruiting for a Customer Experience Lead for Gulf to be located in Cairo, Egypt.At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Summary of the job:The Customer Experience Lead for Gulf belongs to the Center of Excellence, reporting to Senior CRM Manager and will work closely with Gulf BUs sales, marketing, Medical and Market Access team, across several aspects: As an Integrator - analyze field force data in a timely and accurate fashion as well as hold responsibility for monitoring data quality. As a Connector - apply proven communication and problem-solving skills to guide and inspire different stakeholders. As a Shaper - lead on the delivery of targeting & segmentation modelling that will enable effective marketing strategies across multiple categories and brands.Qualifications:Education: Bachelor’s degree in pharmaceutical science. MBA from an accredited university or college in business and/or business technology is an advantage.Experience: 5+ years in pharmaceutical sales and/or marketing, preferred field force efficiency.Language: English and Arabic is a must, French is add on.Location: Cairo.Technical/Functional Skills RequiredBehave according to Credo and J&J leadership imperatives.Strong Analytical Skills: expert in obtaining, analyzing and synthesizing information: making the sophisticated simple.Personal integrity and maintaining the trust of others with strong collaboration and partnering skills.Courage to try new things and make tough calls.Ability to see big picture and address details.Leadership Behaviors RequiredLIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and ensures everyday actions contribute to Our PurposeCONNECT: Builds internal and external relationships based on respect, collaborates openly across boundaries, and acts as a team playerSHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to changeGrow: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomesFor more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.That is why we in Johnson & Johnson are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”!