Job Description

Main Responsibilities:

Receive incoming calls from customers and effectively guide them with friendliness. Provide assistance and technical support to customers regarding products or services. Identify and understand customer needs and direct them to the appropriate department to address their inquiries. Document information and details of each call and update databases accurately. Handle problems and complaints professionally and resolve them as quickly as possible. Adhere to high service and quality standards and achieve defined work performance objectives. Communicate effectively with other departments within the organization to facilitate issue resolution. Monitor and provide regular reports on the center's performance and suggest improvements.

Qualifications and Required Skills:

• Bachelor's degree in Business Administration or a related field.
• Previous experience in customer service or call center is preferred.
• Excellent communication skills and the ability to express oneself clearly and articulate concepts.
• Ability to interact with customers sensitively and professionally. Negotiation skills and problem-solving abilities.
• Ability to work under pressure and in a fast-paced environment.
• Good knowledge of communication management systems (such as automatic call distribution system and call processing software).
• ARABIC AND ENGLISH SPEAKER IS A MUST

YOU CAN ALSO SEND YOUR CV THROUGH (SUBJECT: POSITION YOUR FULL NAME)

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Experience:

• call center agent: 3 years (Required)

Location:

• Sharjah (Required)

Willingness to travel:

• 100% (Required)

Application Deadline: 30/05/2024
Expected Start Date: 30/05/2024