About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco’s largest and liveliest city, the sweeping views you’ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared à la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city’s key business districts and cultural landmarks opened in November 2015, and has 186 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.
A breath of fresh air on the oceanfront, Four Seasons Hotel Casablanca offers a sleek resort-inspired escape – just 10 minutes from the busy city center and business district. Discover this intimately scaled enclave, where 186 ultra-spacious guest rooms, including 29 suites, welcome with contemporary Moroccan elegance. Experience the vibrant social scene with four options for ocean-view dining and drinks, or relax in the outdoor pool and the club-like spa and fitness center. For business and social events, host up to 700 guests in the ballroom and seven function rooms. With the arrival of Four Seasons, the White City is discovering the glamour of an oceanfront lifestyle.
Four Seasons Casablanca is looking for a Senior Outlet Guest Experiencewho shares a passion for excellence and who infuses enthusiasm into everything he / she does.
Work on a team built on mutual respect, collaboration, excellent service and passion. Four Seasons Hotel Provides employees with same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
About the role
We look for talent candidate who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us.
The senior Pool Guest Experience at the Four Seasons Hotel are the first and last point of contact with the guest upon entering/exiting the outlets/facilities. They are the first and last impression the guest will have of the outlet and because of that, are an integral part of guest satisfaction.
Candidates must have a firm knowledge of the local and international market and effective communication skills in both speaking and writing Arabic, French and English is required. Must hold the legal right to work in Morocco
What you will do
- Set up host/hostess stand and/or the working station
- Review guest reservation book, and make recommendations as to the set-up of the room
- Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server in order to meet Four Seasons Service standards
- Seat guests promptly at a table pre-set for the number in the party and according to guest preference
- Work harmoniously and professionally with co-workers and supervisors
- Requires ability to operate computer equipment and other food & beverage computer systems
- Answer telephones according to Four Seasons standards and take guest reservations or provide information regarding the restaurant or any other hotel service.
- Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name when possible
- Respond to all guest requests (physical or digital) in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
- Inspect and maintain daily menus to ensure quality, condition and appearance while developing a complete working knowledge of all menu items and daily specials.
- Assist the Chefs and F&B Managers preparing menus and review verbiage and lie out with PR in order to promptly printing menus for the restaurants and special events
- Ensure the outlets are organized and ready to receive the guest before every shift and/or events
- Communicate with guest and employees using a positive and clear speaking voice. Listen to understand requests respond with appropriate actions and provide accurate information.
- The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and/or group
- Handle guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolving guest issues and assisting with guest inquires as required
- Seek out opportunities for guest-centric experiences cross promoting all F&B outlets and the hotel activities
- Communicate guest preference with team members to ensure the highest level of personalized F&B guest service
- Communicates and liaise closely with all possible concerned departments in order to follow-up on guests need
- Review daily reports in order to identify special F&B requirement and/or VIP and Special Attention guests and be able to pass in timely manner the information to the rest of the team at any level
- Becoming a champion in the use of the hotel guest recognition systems and organizing system (Golden, open table, etc…)
- Help build an outlet database based on frequent hotel/local guest requirements and preference
What you bring
Education: school education or equivalent experience.
Experience: Experience in a luxury brands is a plus
Fluent in French, Arabic andEnglish
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resort
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Due to the local work permit policy in the country, we are looking only for candidates with a valid Moroccan Work Permit.
Learn more about what is like to work at Four Seasons – Visit us:
https://jobs.fourseasons.com
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https://twitter.com/FourSeasonsJobs